1. Overview & Data Controller
Green Holiday Rentals ("we", "our", or "us") is dedicated to safeguarding your privacy and ensuring transparency regarding how your personal information is processed under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions regarding your personal data or this policy, please contact us at grant.green19@gmail.com.
2. Information We Collect
We only collect data that is strictly necessary to fulfill holiday bookings, process price quotes, maintain site security, and communicate with you directly:
- Contact Information: First name, last name, and email address provided during account registration, quote requests, and contact inquiries.
- Booking & Stay Details: Arrival and departure dates, guest age breakdown, pet details, optional extras requested, agreed pricing, and payment confirmation logs.
- Reviews & Guest Feedback: Display name, star rating, feedback comments, and guest-submitted stay photos uploaded to our review system.
- Website Usage & Analytics: Aggregate page views and room layout interactions. We do not use third-party cross-site advertising cookies.
3. How We Use Your Data & Lawful Basis
Under the UK GDPR, we rely on the following lawful bases for processing:
- Contractual Necessity: To manage your reservation, send booking reference confirmations, verify payments, and coordinate access to our caravan at Tattershall Lakes.
- Legitimate Interests: To moderate reviews, respond to contact inquiries, prevent fraudulent bookings, and improve site reliability.
- Consent: Where you explicitly check the opt-in box during registration to receive news, special offers, and seasonal updates via email. You may opt out at any time.
4. Data Sharing & Third-Party Processors
We do not sell, lease, or distribute your personal details to marketing brokers. Personal information is only shared with verified service processors strictly required to operate our service:
- Email Delivery (EmailJS): Automated booking confirmations and customer message dispatch.
- Server & Database Infrastructure: Securely stored on our web server using encrypted database authentication.
- Payment Processors / Banking: Direct bank transfer payments are processed directly through your bank; we do not store sensitive payment card details on our servers.
5. Data Retention
- Booking & Financial Records: Retained for up to 7 years following your stay to comply with UK accounting and tax laws.
- Unconfirmed / Cancelled Inquiries: Unconfirmed quote requests or expired holds are periodically purged from our live database.
- Account Profiles: Retained while your account remains active. You can request deletion of your account at any time.
6. Your Data Protection Rights
Under UK data protection laws, you possess statutory rights regarding your personal information, including:
- The right of access: Request a copy of the personal information we hold about you.
- The right to rectification: Request correction of any inaccurate or incomplete details.
- The right to erasure ("Right to be forgotten"): Request deletion of your personal information where no overriding legal obligation exists to retain it.
- The right to withdraw consent: Opt out of our email updates at any time via your profile settings or by contacting us directly.
7. Contact & Regulatory Authority
To exercise any of your rights or make an inquiry, email us at grant.green19@gmail.com[cite: 8]. If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory body, the Information Commissioner's Office (ICO) at ico.org.uk.